Heat Pump Service, Repair & Diagnostics

Verify – Diagnose – Fix – Learn

Heat pump service & repair across Central Scotland — Perth, Dundee, Stirling, Blairgowrie, Pitlochry & Dunkeld.

We work on any brand and hold accreditation with some of the world’s leading brands.

Don’t wait for a breakdown or winter. Book an inspection & service today.

Watch to learn why an annual heat pump inspection and service is a huge opportunity to help avoid expensive breakdowns.

Independent, data-led heat pump fault finding, servicing and performance diagnosis for homes and small commercial properties.

Heat pump short cycling, poor efficiency, poor hot water recovery, high electricity use?

Many heating systems cost bill payers more to run than necessary.

We investigate and resolve technical issues affecting heat pump performance.

Need a heat pump engineer?

IMPROVE MY HEAT PUMP PERFORMANCE

Call now, or request a no obligation call back from a heat pump specialist to discuss your needs.

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Call Us - 07304 406 175

Terms of Service

Schedule your appointment

Book your appointment with a heat pump specialist online today.

  1. select property location (Zone A or B) using map below

  2. choose product

  3. schedule appointment and pay a deposit or in full online

    It’s that simple!

To enquire on availability for properties outside Zone A & Zone B, please contact info@i-heatpump.com

Watch our heat pump annual service+

What services do we offer?

  • Annual Service

    • Zone A - B coverage

    • Weekday & weekend availability

    • Outside Zone B (price on request)

  • Diagnostic inspection / commissioning

    • Zone A - B coverage

    • Weekday & weekend availability

    • Outside Zone B (price on request)

  • Emergency call out / minor plumbing repairs

    • Zone A only

    1. Visual inspection & clean of a single heat pump

    2. Application of protective coating (optional - extra cost)

    3. Rectification of damaged fins (light damage only)

    4. Visual check for signs of refrigerant leakage

    5. Clear external strainer (if present)

    6. Heat exchanger flush (optional - extra cost)

    7. Glycol measurement

    8. Check integrity of external pipe insulation

    9. Check & clean magnetic strainer (if present)

    10. Check system pressure

    11. De-air primary & secondary circuits

    12. Visual check of un-vented HWC (G3)

    13. Check expansion vessel pressure (space heating & DHW)

    14. Controller, thermostat & TRV settings review

    15. Check Immersion element & supply wiring

    16. Review error log history

    17. Monitored DHW recovery (normal target temperature)

    18. Basic digital report

    19. Completion of service record (if present)

    Find out more about optional recommended services on our dedicated services + page.

    1. 30 point digital customer comfort survey + review

    2. Monitored & data logged hot water cycle (targeting ~50℃)

    3. Monitored & data logged steady state space heating ~30 mins

    4. Calculation of instantaneous heat output (kW) throughout operation modes

    5. Error log history review

    6. Inspect energy monitoring & efficiency (SCOP)

    7. Glycol measurement

    8. Filter inspection

    9. Visual electro-mechanical inspection

    10. Borescope inspection of external plate heat exchanger

    11. Controller, thermostat & TRV settings review

    12. Customer discussion + Q&A

    13. Settings review & minor adjustments (if recommended & agreed)

    14. Detailed report (inclusive of data logging screenshots & images)

    15. Raw data (CSV) USB stick (optional - extra cost)

    1. An emergency call out is meant for no heat and/or no hot water situations

    2. If you book an emergency call out, we will attend as soon as possible and attempt to diagnose and resolve the issue in entirety

    3. No guarantee is offered that a permanent resolution to the problem will be found during an emergency call out

    4. Cancellations aren’t accepted for emergency call outs

    5. Emergency call outs are non-refundable

    6. No responsibility for parts and labour required to secure a permanent resolution is accepted by i-HEATPUMP LTD

    7. If a vulnerable person lives at the property, please make this known when booking - we will take this into consideration

About us

i-HEATPUMP was founded to address a growing problem in low-carbon heating.

Heat pumps work - that isn’t the issue. Heat pump technology is often the most efficient source of heat we have, but these systems must be installed, commissioned and maintained correctly to perform consistently.

Modern heat pump systems are complex, dynamic, and highly sensitive to:

  • design decisions

  • configuration

  • controls

  • hydraulics

  • occupant behaviour

When performance drifts, the root cause is rarely obvious. Too often, engineers are expected to diagnose complex systems under time pressure with limited data available to them.

i-HEATPUMP exists to offer an alternative.

More About Us